2025-02-19
Customer Service February 19 & 20, 2025
February 19 & 20, 2025
This seminar presents ideas and strategies to improve customer service delivery of individual staff, management, and the organization as a whole, including:
Understanding the context and struggles of customers
Improving staff retention and satisfaction
Developing self-care strategies for staff
Dealing with upset customers
Interviewing persons with disabilities
Creating a customer service environment
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February 6, 2025
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2025-02-19
Eligibility Training (TBD)
Maximize SEMAP points for selection from the waiting list and ensure that you and your staff understand the critical basics of housing choice voucher eligibility by enrolling in this comprehensive two-day training.
Upon completion of the HCV Eligibility training, you should be able to explain and apply HUD regulations and guidance to determine eligibility in the housing choice voucher (HCV) program.
Read and interpret HUD notices, regulations, and other resources with a focus on critical information
Explain the requirements for disclosure and documentation of social security numbers and the requirements of verification
Categorize the different types of citizenship status as well as the resulting types of families and identify how citizenship status affects eligibility and rent
Discuss income limits and their role in the eligibility process
Apply the student rule to the eligibility process
Describe factors of eligibility, waiting list requirements, and preferences
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